Frequently Asked Questions
How does pricing and licensing work?
Pricing is based on annual subscriptions tied to user tiers. There is a one-time implementation fee that scales based on user tier size.
Licenses are not tied to specific individuals, so if an employee leaves, their license can be reassigned to another employee. This is particularly helpful for companies with seasonal workers or high turnover.
What are the details of implementation/rollout?
Implementation typically involves a kickoff call with a dedicated customer success manager, followed by platform training sessions for admins and potentially field leaders. A bulk upload spreadsheet is used to add users, and the customer success team provides ongoing support and guidance for rollout strategy, content curation, and platform use. The typical timeline for full implementation is 4-6 weeks, but can be adjusted based on company needs and priorities.
How do I get help?
Each company is assigned a dedicated customer success manager as their primary point of contact for support, questions, and guidance. A general support email address and an in-app "Need Help" button are also available for assistance.
